A common question we receive from customers shopping for a kimono robe is about the safety of purchasing one from an overseas vendor.
If you reside in the USA, we always recommend buying one from a reputable USA vendor. In our experience there are many risks involved beyond cyber security and the protection of your personal and credit card information. Credibility and customer service are at the top of our list to provide easy and smooth customer transactions. The most common complaint we hear with overseas dealers is the return process. With time zone changes, it can be difficult and expensive to call an overseas retailer. Other complaints include language language translation issues, receiving a kimono that is different from what they advertised, and the costs associated with returns. It is common for customers to pay for return shipping, but returning a kimono or yukata robe to Japan or China can be 4-6 times what a package costs in the USA.
It is easy to check online for estimated shipping costs to Japan. Shipping costs for a 1 or 2 pound package, can range from $25 – $50 with added insurance and delivery receipts. In addition, there are usually a plethora of restrictions about returns overseas including timelines, reasons and whether a full refund will be granted. We have witnessed various overseas vendors’ policies including 30-40% restocking fees, additional surcharges on handling and worse yet, denials or refusals to accept returns because of creases or missing the deadline by a couple of days, even if it was the fault of the carrier or customs delays.
Customers have voiced frustration about currency conversions with PayPal or their credit card provider and there is little if anything that can be done to rectify these situations. Some vendors don’t accept returns if you have tried on the robe. Can you imagine? Trying on a robe voids their return policy? We don’t believe there is any store in any mall that would survive if they didn’t allow customers to try on clothing before they buy. Another vendor denies returns because “you didn’t like the fabric”.
Shopping online, sight unseen always has some degree of risk, but working with a reputable retailer eliminates most of these problems. Chopa.com has been a USA based online retailer for 25 years. We import our kimono and yukata robes directly and eliminate these unnecessary risks. We offer fast shipping, easy returns and have many repeat customers which proves the shopping experience and quality of the robe meets or exceeds their expectations. Happy Shopping.
Beautiful Japanese Kimono
